COMMUNITY MANAGEMENT SERVICES

Defined By Service And Expertise

Build A Safe and User-Friendly Online Community

Securing community standards on a public platform or app can be devastating. As you develop, classifying through the barrage of user-reported flags and public reviews only gets more and more time-consuming.

It starts by spreading the name of your brand and your product’s benefit through social media, effectively influencing your target consumers.

WHAT WE OFFER

Content Moderation

√  Promote security and loyalty among your customers and followers

√  Assess content according to community guidelines and compliance measures

√  Keep standards for blogs, discussions, apps, and other social media platforms

Fraud Prevention

√  Examine and evaluate online activities

√  Keeping an eye on user activity for anomalies

√  Single out suspicious accounts and bots monitoring

Social Media Moderation

√  Develop brand loyalty with daily communications and reports

√  Create communication threads based on the demands of your audience

√  Interpret comments and connect it with your product or service

HOW WE DO IT

Database Monitoring

Analyze and interpret your community
by measuring KPIs.

√  Create in-depth descriptions revealing objectives, results, and KPIs

√  Know the trends and desires of your followers

√  Get an immediate notice about potential concerns or other queries

Round-the-clock Assistance And Care

Have a 24/7 coverage.

√  Engage your patrons during best hours with broad support

√  Enjoy your holiday, weekend, and devise tasks to our support

√  Address concerns within minutes, 24/7 every day of the year

√  Respond to comments and remarks, even when you’re closed

√  Lessen the work-load of your in-house team on the weekends

Risk Mitigation

Reduce your obligation and react faster.

√  Have a consistent, complete brand and user-risk audits

√  Calibrate your unit up or down depending on your needs

√  Employ precise administration for sensitive and private communities

√  Give your followers and team with community guidelines and answers for common demands

SKYLINE SUPPORT CORPORATION

Excellence doesn’t come easy, which is why we never stop trying new technologies and non-standard techniques as well.
Through a customer-oriented culture and spirited teamwork, Skyline strives to build long-lasting relationships that give importance to service quality and customer satisfaction rather than profits.