EXPERIENCED TEAM OF CUSTOMER SERVICE PROFESSIONALS READY
TO ASSIST YOUR ECOMMERCE BUSINESS AT ANY GIVEN TIME

Have your own go-to team with specialised skills to do the nitty-gritty work for you so you can focus on
the more important aspects of your business.

What is eCommerce?

E-Commerce is also known as electronic commerce or eBusiness

E-Commerce is the buying and selling of goods and services over the internet

eCommerce Customer Service

  • It is important to provide an excellent customer service experience to your online store

  • Delivering great customer service with your e-commerce business will make your brand stand out amongst your competition

  • E-commerce businesses should deliver great customer service across the channels their customers prefer. Whether it’s via live chat, email, call centre or other social channels

  • An excellent e-commerce customer service is one that meets customers expectations and gives them the best user experience

e-commece-customers-service

Problems that eCommerce businesses face

How Skyline’s services can help eCommerce stores

Customer Support for eCommerce

Provide 24/7 assistance to your customers, help them make online purchase decisions, provide  information and resolve their issues across channels and platforms. Our customer service team plays a key role in building relationships and trust with customers.

Community management for eCommerce​

Collect valuable information and feedback from consumers. Win over potential buyers, transform visitors into loyal customers and get useful and raw feedback on your products or services.

Back-Office Support for eCommerce

Our ecommerce back office support helps you manage inventory faster and accurately. We have a skilled and talented team that will help handle back end activities to deliver product timely without any miscalculation.

Lead Mining for eCommerce

Find new business opportunities from your websites traffic. We’ll study and identify visitors and companies who visit your store, how they got there, their behaviour and their intent to purchase. Our team will collect contact information and make a list of qualified leads for your sales team.

Our ecommerce back office support helps you manage inventory faster and accurately. We have a skilled and talented team that will help handle back end activities to deliver product timely without any miscalculation.

Every Company needs customer service. Build your foundation today with our Skyline team.