FREQUENTLY ASKED QUESTIONS

Outsourcing can be considered contracting, sub-contracting; making an arrangement, or sub-servicing with an outside company; I like to refer to it as a business solution. It’s a way for business owners to take a load of work off their shoulders and let someone else take care of it while still maintaining control. You can outsource pretty much anything.

Outsourcing operates like any regular business transaction. Once the project has been agreed upon, a good outsourcing company should be able to give you entree to a project management system, where you can start distributing tasks, sending messages, send files and post the project brief so the Marketing Assistant assigned to you can start getting familiar with the tasks given and you can start communicating with them.

Absolutely! Let’s do the math. Outsourcing work will run you about half the amount you would spend on one salary, just the basic salary, or even less than that. Hiring someone in-house requires a salary, bonuses, a raise, benefits, you need to spend on everything they need to work in the office like their desk, supplies, a computer, the actual space in an office and don’t forget you need to deal with absences and tardiness and HR concerns, taxes and all the headaches that come along with it.

The Philippines is one of the largest English-speaking countries in the world, ranking as number three behind the United States and the UK. The country’s official language is Tagalog, with a smaller population speaking Bisaya. English, however, is spoken by almost every Filipino and is a common language used in official business and government documents. We make sure that all of our supports have excellent reading, writing, and verbal communication skills. Our customer service representatives are familiar with how to speak with US customers on the phone and are easily understood.

Our services are equipped toward building your organization and partnering with you as you scale to higher levels of success. We utilize our unique suite of innovative hiring, training, and monitoring processes that will ensure the best consistent service for your growing business. We value skill growth and personal development. Our team intentionally works to make the lives of our clients meaningful.

That depends, who are you hiring? If you’re going to hire an individual who does freelance work then credentials can vary depending on the individual’s educational background and experience. When you hire a company, the employees of that company generally will have at least a bachelor’s degree and usually have experience in the field of work you require, especially when the company has been around for a few years. It all depends on what you prefer.

The benefit of hiring an organization to handle your work is that you don’t have to deal with turnover or missing workers as much as if you hired an individual. Most organizations will guarantee that if your current Assistant or VA doesn’t work out, they will find a replacement for you so the transition is seamless.

The data we access during the day never leaves the office. We maintain strict access to essential systems via biometrics. Each staff member undergoes a thorough background and reference check before being hired. Lastly, we maintain a bonded non-disclosure agreement with each employee. We believe that this multi-tiered solution provides the utmost in client data security.

The moment you sign your contact and join our team, we jump right in and start recruiting experts. The recruitment process can take 2-4 weeks. After we find the perfect person for your team, they go through 2-4 weeks of training. By the end of their training, they are handling live tickets under the guidance of one of our incredible trainers.