Accelerate ticket resolution and customer satisfaction across every platform—every time. Powered by AI tools and backed by expert agents who understand your tech, your users, and your growth goals.
We support your users wherever they are—through AI-powered live chat, smart email routing, real-time voice help, and a unified inbox for Facebook, IG, WhatsApp, and in-app chat.
Skyline’s AI tools help agents respond faster with smart reply suggestions, auto-prioritize tickets by urgency and sentiment, and reduce volume by guiding users to answers before they even ask.
Skyline’s smart analytics help you optimize support in real time—predict CSAT without surveys, track key metrics, and fine-tune responses with data-backed insights.
Skyline offers customizable pricing models for businesses of all sizes
Whether you’re just starting out or supporting thousands daily, we align with your goals and pace.
You’re billed a flat rate based on the number of agents and hours worked. It’s simple, transparent, and ideal for flexible or short-term engagements.
You pay per task completed, whether it’s per ticket, call, or chat. Great for volume-driven support with clearly defined deliverables.
We assign dedicated full-time agents, and pricing reflects their time, expertise, and project complexity—best for long-term, consistent support.
Top-tier support at affordable rates
Round-the-clock support powered by AI and human
All your growth solutions in one place
Our agents are fluent in English, and we offer additional multilingual support upon request—including languages like Filipino, Chinese, Spanish, and more. With the help of AI translation tools, we’re also able to assist multilingual customers efficiently, even in languages outside our core coverage.
While we specialize in e-commerce, fintech, and Web3, our support model is flexible and industry-agnostic. We’re equipped to serve any digital brand that values fast, knowledgeable, and customer-focused service.
We use Freshworks as our core platform, offering powerful tools like Freshdesk to manage customer support efficiently. All our services are fully integrated within the Freshworks ecosystem, ensuring streamlined communication, fast resolution times, and full visibility into support operations.
We maintain quality through a structured QA process that includes regular agent monitoring, performance reviews, and real-time coaching. Our team leaders track key metrics like SLA adherence, response times, resolution rates, and customer satisfaction to ensure every interaction meets your brand standards. Continuous improvement is built into our workflow.
What our customers are saying!
Ryan Wang
Business Development Manager, KuCoinI cannot express how pleased I am with the community management service provided by Skyline. The team's dedication and expertise have truly set them apart, and I'm thrilled to share my positive experience. Overall, the services that we have availed have played a pivotal role in creating a thriving, safe, and informed community. We have complete trust in the team's capabilities and am excited to see how they will continue to elevate our experience on this platform.
Alex Li
Business Development Manager, BitgetWe've seen fair share of community management services. However, our experience with Skyline's community management service has been nothing short of exceptional. In an industry where trust and community are paramount, Skyline shines brightly. I am confident in recommending their community management service to anyone looking to dive into the exciting world of cryptocurrencies. Keep up the fantastic work!
CoinCatch
Crypto Exchange PlatformI have had a special experience using Skyline's first-rate community management services. I can state with confidence that, as a new exchange, they have demonstrated a tremendous dedication to developing a vibrant and active community. I sincerely appreciate all that they have done for our community.
Leon Marcelissen
Co-founder and Technical Director, ColengoSkyline supports us with a graphical 3D product representation that offers an increased level of interactivity. We were glad to cooperate with them as their team showed a high level of proficiency and delivered us a high-quality solution on time and budget. I would not hesitate to recommend Skyline to any company looking for high-quality work delivered.
Hazelyn Ligon
Customer Services Specialist, Livecards.netOur company used to deliver customer support solely through email in their native language, providing feedback within 24 to 48 hours. Six months after acquiring Skyline's services, 95% of our customers switched to English language live chat and phone support, although they have the option to send email in their preferred language. Skyline's customer support team handled concerns within 5 to 20 minutes on average and even managed to contain the toughest issues before they became problems, increasing our sales.